AI Chatbot for Your Website

No — that's the whole point of our service. We set it up; you receive the leads. If you want to edit the knowledge base later, the console has a simple form-based editor (no JSON, no code). If you'd rather we keep editing it for you, that's part of the monthly support too.

Setup is a one-time fee depending on scope (typically RM 600-1,500 — quote at the discovery call). The ObieChat platform subscription is RM 100/month for 200 conversations, with the first month included in our setup. Top-ups are RM 10 per 100 credits (minimum RM 20, with a 10% bonus on RM 100+ packs) if you ever need more.

No, it's a real AI assistant. Visitors can ask anything; the bot answers from your knowledge base (real prices, real services, real hours). It also captures the visitor's WhatsApp BEFORE answering pricing questions, so leads reach you even when visitors don't think to message you. WhatsApp is the lead-handoff channel, not the primary chat.

Highly unlikely. The system prompt explicitly forbids the bot from inventing prices, services or facts — if something isn't in the knowledge base, it honestly says so and captures the lead. Every reply has an 'ⓘ Why I said this' expander showing exactly which knowledge section was used. You see it; visitors see it; nothing is hidden.

It honestly says it doesn't know and captures the lead so you can follow up. But here's the powerful bit: every Monday, ObieChat reviews every question the bot couldn't confidently answer, clusters them into topics, and drafts a candidate FAQ Q+A for each — in your business's tone. You click Approve and the bot starts handling that question next chat. Five minutes a week and your bot gets measurably smarter from real customer language. Most clients say this is the moment ObieChat earns its keep.

Yes. The console has a live view of every active conversation. One click puts the bot on pause; you reply directly; the visitor sees a 'Team' badge in the chat. Take a call from your phone via the installable PWA + push notifications — we'll show you how.

ObieChat is our own SaaS product (see obiechat.obieonline.com). It powers this service. You can also sign up directly there and DIY the whole setup — the free tier supports 20 conversations/month. Our paid service is for businesses who want the setup, branding, knowledge writing and ongoing tuning done for them.